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Root Cause Analysis

About Course

Root cause analysis (RCA) involves searching backwards from an undesirable effect (or problem) to its cause(s) and addressing those causes. While the term “Root Cause” implies that there is a single cause for a problem, often multiple causes interact and work together to trigger the problem. The root cause analysis task is to identify potential causes, determine which cause or causes are root causes and address those root causes to ensure the effect (the problem) does not recur. RCA is important because if a problem has occurred once, it most likely will occur again. However, if the root cause is found and addressed, future occurrences of the same problem CAN BE PREVENTED! Root cause analysis and corrective action is the key to preventing future problems.

Course Objective

  • Deep understanding of how small problems line up to create the potential for catastrophes.

  • Able to link their personal actions to diverse problems in the organization.

  • New sensitivity to potential problems will prompt them to take action to, not only stop a potential accident but also prevent it from reoccurring.

Course Content

  • Introduction and Objectives

  • Introducing Root Cause Analysis and Accident

  • Investigation & Tools

  • Systematic Approach

  • Analyze risk / Ensure Conformity

  • Direct Causes and Root Causes

  • Identifying Direct Causes

  • Focus on the System

  • Recognizing that a piece is missing from the quality system

  • Identifying the Source of Root Causes

  • Exercise 1 -- Scenarios

  • Questionnaire


Training is in English. Participants should have basic comprehension of the English language.

Exam & Certification


  • Course is approved by the Knowledge & Human Development Authority (KHDA) Ministry of Dubai.