Course Objective

Upon completing this diploma, you will have the skills to:

• Advise customers on passport and visa requirements, as well as on travel insurance options

• Promote services and facilities available to airline passengers during their travel

• Interpret standard industry codes to plan and reserve travel itineraries

• Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products

• Provide good customer service and retain customer loyalty

• Use the Global Distribution System to make and maintain reservations and issue travel documents

Course Content

The key topics that are covered during this diploma include:

• The travel and tourism industry and the working environment for travel professionals

• Geography and industry codes

• Travel documents and the airline passenger experience

• Air transport products and services

• Rail, hotel, car rental, cruise and tour products

• Customer service principles

• Airfares and ticketing

• The Galileo system functionality

• Travel agents

• Airline reservation agents

• Tour operators

• Call center agents

Course Exam & Certification

• Exam Method: Online exam with remote supervision by IATA

• Exam Format: Multiple Choice questions, Closed Text Book

• Number of questions: 80

• Time Allowance: 3 hours

• Passing Grade: 60% correct answers

• Distinction Grade: 85% correct answers

• Number of exam attempts: 2

Certifications

• An IATA & KHDA Certificate is awarded to participants successfully passing the final exam.

• Dangerous Goods Regulations Certificate will be awarded which is approved by the Federal body of UAE General Civil Aviation Authority {GCAA}

• Internship at Ras Al-Khaimah International Airport, UAE